Privacy Policy

1. Introduction

PearlSteps Travels Sri Lanka ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Information: Name, email address, phone number, postal address, and any other information you voluntarily provide.
• Booking Information: Details about your tour preferences, travel dates, and payment information.
• Device Information: Browser type, IP address, operating system, and referring URLs.
• Cookies: Data collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect to:

• Process your bookings and provide tour services
• Send you confirmation emails and updates about your tour
• Respond to your inquiries and customer support requests
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only with:

• Tour guides and service providers necessary to fulfill your booking
• Payment processors for secure transaction processing
• Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of promotional communications

7. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

8. Last Updated

This Privacy Policy was last updated on May 9, 2026.